Refunds

Draft for legal review. This text is not final and may change before GEO Guru launches. Values in square brackets are still to be filled in.

Fixes: not fixed, money back

• When our team finishes your order, we check your website again with the same checks that found the problem.
• If the check still shows a problem you paid us to fix, you get the price of that fix back in full. You can ask from your order page or by email; we don’t argue with the check.
• It is per fix: if you ordered five fixes and one isn’t fixed, that one is refunded. If you used “Fix everything found”, the refund is that fix’s share of the discounted total.
• A fix counts as fixed when the check passes. We don’t promise rankings, traffic or mentions in AI answers (see our terms), so those are not grounds for a refund on their own.
• If a problem comes back later because the website was changed by someone else (a theme update, a new plugin, another developer), that is not a failed fix, but tell us and we’ll quote to fix it again.

Before we start the work

• Full refund if you cancel a fix order before our team starts work on it, for example before or at the kickoff meeting.
• Full refund if we can’t do the work: we can’t get the access we need, the platform doesn’t allow the change, or we cancel the order.
• Developer work (quoted fixes) is agreed with a firm price before you pay. If the work turns out bigger than quoted, we ask before doing more; we never charge more than the quote without your yes.

Unlimited plan

• Full refund of your first Unlimited payment if you ask within 14 days.
• Renewals are not refunded, but you can cancel at any time from the billing page and keep Unlimited until the end of the month you paid for.

Site pass ($5)

• The report is delivered as soon as you pay, so a site pass isn’t refunded once its check has run.
• If the check couldn’t run (the website was down, blocked us, or we had a fault) and a re-check within the 30 days doesn’t work either, you get the $5 back.

How to ask

Use the refund button on your order or billing page, or write to support@getgeoguru.com from your account email and say which order or payment. We answer within 2 working days.

When the money arrives

Payments are handled by Stripe, so the refund goes back to the card or account you paid with. Your bank usually shows it within 5 to 10 working days.

Your legal rights

This policy adds to your rights under consumer law where you live; it doesn’t take any away. See also our terms.