Help and support

Draft for legal review. This text is not final and may change before GEO Guru launches. Values in square brackets are still to be filled in.

Write to us

Email support@getgeoguru.com. If you have an account, write from its email address and include the website address and, if there is one, the report link. We aim to answer within two working days. For privacy requests, write to privacy@getgeoguru.com.

Signing in

• There are no passwords. Type your email on the log in page and we send a 6-digit code; it works for 10 minutes, once.
• No code? Check spam, then ask again. After 2 codes there is a 1-hour wait, to stop misuse.
• Lost access to your email? Write to us from another address and tell us the account email; we’ll ask you to prove you own it.
• Signed in somewhere you shouldn’t be? Settings → “Sign out everywhere”.

Reports and checks

• Free reports are kept for 90 days by their private link. A lost or expired link can’t be recovered; run a new check.
• “robots.txt asks GEOGuruBot not to read it” means the site blocks our crawler, and we respect that. Allow GEOGuruBot in robots.txt to check it.
• The score shows how many of our checks a page passes, with the method and date. It isn’t a Google ranking, and nobody can promise rankings or AI mentions.

We fix it: fix orders

• Order a fix from your report. After payment, book the kickoff call from the order page (Fix orders), or we email you within 1 working day.
• We never ask for your passwords by email or chat. We agree a safe way to work on your site on the call, for example a temporary account you remove afterwards.
• When we finish, we re-check your site. A paid fix the re-check still shows as failing can be refunded from the order page.

Billing and refunds

• Stripe handles payments and invoices. Change your card, download invoices or cancel Unlimited from your billing page (“Manage Unlimited, card and invoices”).
• Unlimited: your first payment back if you ask within 14 days. Site pass: refunded only if its check couldn’t run. Fix orders: a full refund if we cancel or haven’t started, and a refund of any paid fix that still fails the re-check. See the refund policy.
• Fixes already made stay in your site.

Your data

Download or delete your data from Settings. What we keep and for how long: privacy policy. Cookies: cookies.

Site owners and our crawler

GEOGuruBot reads a site only when someone asks us to check it. To stop it, add a robots.txt rule (see our crawler page) or write to us and we’ll stop checking your site.

Security problems

If you find a security problem in GEO Guru or the browser extension, please write to support@getgeoguru.com with “Security” in the subject, and don’t test it on other people’s accounts or websites. We’ll reply and keep you informed.